Delivery & Returns

Delivery Standards and Processes

Delivery times will be longer during social distancing guidelines. Please allow for up to two weeks from the time of dispatch. 

Please do read these instructions and details carefully before you complete your order. If you have any doubt, we advise that you ring 0800 6444 581 and speak with one of our customer service advisors. Currently, due to the circumstances occurring around the world at the moment, couriers may leave a delivery at your door. Please do contact us before your delivery and we will be happy to advise you on your delivery situation. PLEASE NOTE: This is our busiest time of year, please expect small delays on your delivery (2-week working delays)

For any orders of flooring accessories, please note that we do offer free and fast delivery. Your order should be with you within 72 hours.

Orders on all items placed which are greater than £100 also receive free delivery. *Please note this does exclude order placed in the Highlands and also any orders which involve Laminate Flooring. An additional charge may occur. Excludes offshore locations & the Scottish Highlands where a surcharge may apply. Please contact us for a quote.

If your order is placed and the amount is under £100 then you will be charged a delivery fee of £11.95. *Excluding Accessories.

Flooring Direct does operate a 24-hour dispatch period (3-7 days for offshore postcodes). Please allow for longer during social distancing guidelines. 

Getting in Contact

Getting in contact with our customer service team is easy and they are always on hand to assist you in any way possible. If you have a query over a delivery, order or the couriers we use then please do get in contact with us and not with the courier directly. Our team will be able to inform you of any developments with your order.

Returns

We want you to be completely happy with your purchase from Flooring Direct, therefore, we operate a 30 day returns policy.

All we ask is that you return the item back to us in the original packaging and the products are in the same condition at the time of purchase.

We cannot accept any cut or fitted products so please fully inspect your goods before any fitting takes place or fitters are booked.

Any returns are your responsibility to get back to us so please instruct a professional courier who will provide you with insurance for the return as we cannot accept, refund or replace any damaged items back into our warehouse.

If you are not happy with the quality of colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples on over 95% of the products we sell so we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. We will still accept your order to be returned to us for a refund but will not be responsible for the arrangement nor will we cover any costs of the return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.

To assist us in processing your return and efficiently as possible please provide a covering letter with your return detailing your name, order reference (return reference) and date, with a brief explanation of the reason for your return.

Please email us for the return address where we will provide you with our returns address and a return number to add to your parcel.

Returns will be received and inspected so refunds can usually be expected within 72 hours of the receipt of the return.



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