FREE Fast Delivery - On All Accessories
30 Day Returns Policy - No Fuss Returns
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Delivery & Returns

Delivery Standards and Processes

For any orders over £100, delivery is free, while orders under £100 will be charged £16.95 for delivery. For any orders of accessories, we offer free and fast delivery within 48 hours. For Laminate/Wood flooring, a delivery charge of £29 applies.

We operate under a 24 hour dispatch period, during which your order should be processed and sent out for delivery as soon as 3 working days after the order has been processed. All up to 5 days during busy periods. *Please note, this excludes orders placed in offshore locations and the Scottish Highlands which may take up to 7 days for delivery.*

All flooring products, accessories and underlay are shipped from alternative site locations which could result in parts of you order arriving separately. We ask that you are mindful of this when placing/receiving your order.

Contact Us

Our customer service team are always on hand to assist you in any way possible. If you have a query surrounding our delivery processes, your order or the couriers we use, we respectfully ask for you to contact us directly rather than the couriers. We will be able to quickly inform you of any progression with your order.

Phone: 0333 1234 581 | Email: info@flooringdirect.co.uk

Returns

We are sure you will love your Flooring Direct product, but in the unlikely situation you wish to return your goods, we operate with a 30 day returns policy. You can usually expect your refund within 72 hours of the goods being received and inspected. However, refunds can take between 3-5 days to show in your account.

We request that any items are returned in the original packaging and are in the same condition as at the time of purchase. We are unable to accept a return of any items that have been cut or fitted, therefore we request that you inspect your products fully before you do so. 

Returns are the customers responsibility to arrange, so we ask that you find a professional courier who will provide you with insurance for your return. We cannot accept, refund nor replace any damages sustained during this process.  

It is important to note, at Flooring Direct, we provide free samples for 95% of our flooring products including carpet, laminate flooring, vinyl floors, luxury vinyl tiles, wooden flooring and artificial grass. Therefore, we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. In such situation, we will refund your goods but will not be accountable for the arrangement or costs of the return. We reserve the right to deduct any original postage costs incurred by ourselves before the refund is processed. 

When returning your goods, please provide a letter detailing your name, order reference (return reference) and date, with a brief overview of why you are returning your product. This helps us process your return as efficiently as possible. Please email or phone our customer service team for the returns information you will need to send your order back to us. We will provide you with the returns address and a returns number to add to your parcel.

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