At Flooring Direct, we love to hear from our community of valued customers. We monitor our reviews on Trustpilot, Feefo and on social media to gain knowledge and information regarding our customer experiences. Our aim is to deliver the best service possible while providing you with the best flooring products. We try to ensure our reviews are transparent and authentic so that we can build trustworthy relationships with our customers and provide a platform for you to discuss your experiences on. In turn, we hope to encourage new and existing customers to put their trust in us and our reliable customer service team. We encourage all customer reviews regardless of their score, as we take all of this feedback onboard, hoping to improve as a business and establish lasting customer relationships.
We're always pleased to see that the majority of our reviews are positive, but we urge each individual customer to report back to us on their experience to ensure we continue to fine-tune and optimise our service to be the best on the market. We encourage our customers to leave honest reviews in hope that we gain constructive information that we can use to improve our services and keep our customers happy. We can assure you that every review left by our respective customers will be taken into consideration when it comes to improving our services.
Our network of over 100,000 customers alongside multiple suppliers and reputable manufacturers, trust Flooring Direct to provide them with quality customer service. Our customer service team thrive off feedback and want to aid you in renovating your homes, gardens and commercial areas, as much as we can.
Our customers trust Flooring Direct to help them along in the process of purchasing their new flooring, to advising them on the fitting process. All the while, we are aiming to exceed your expectations when it comes to customer service and we are proud to offer Flooring Direct products and services of a high standard and quality.
Check out some of our recent customer reviews below and you can see for yourself, what people think of our carpet, vinyl floors and laminate flooring.
If you want to leave us a testimonial, get in touch and let us know what you think.
Mr Neale (Feefo) - 5 stars on Flooring Direct products and services
"Great Free Sample turnaround. Requested samples, received all in good time."
Ms Weston (Feefo) - 5 stars on Website and Quick Delivery
"Ordering was easy and were very quick in delivering. Also, I needed to phone and they were very helpful and polite."
Mr Dawkins (Feefo) - 5 stars on Communication and Delivery
"Reasonable delivery time, great product (Laminate Scotia Beading Light Grey Oak 2.4m) and the best price!"
Miss Moogle (YouTube and Instagram, Collab)
"Flooring Direct has so many lovely products to choose from.
There are vinyl, laminate, carpet AND even artificial grass! I’m so tempted to get DIY gardening one day! Why not take a look below at the lovely range of products they have and don’t forget to pop the discount code below in to save yourself even more pennies!"