Why Flooring Direct are doing things better

Flooring Direct saw a business boost in 2020. Everybody wanted to make their homes better, brighter and more stylish. And they also wanted it yesterday. What happened in 2020 saw record orders of artificial grass, vinyl flooring and carpet. We had never seen anything like it. And on the whole, customers who received Flooring Direct goods were delighted with what they received. There were high-quality carpets, superb rolls of artificial grass, and of course, pretty and stylish vinyl flooring. This was reflected in reviews of Flooring Direct, and we’d like to thank those who left those reviews. We’d also love to reach out to those who thought the delivery service could have been better.

Improving our delivery service

Like every company during the pandemic, logistics did suffer. And this was no different in the flooring distribution service either. Reviews on Flooring Direct often referred to high-quality products. However, there were constant references to the logistics and delivery. Whilst distribution channels did suffer and the delivery times were a little longer than expected, Flooring Direct was always working around the clock to ensure customers were satisfied. At the end of the day, a satisfied customer was always the end goal.

So much so that Flooring Direct had dedicated employees reaching out to customers to ensure they knew we were dealing with their order and it would shortly be received. Plus, the leadership team at Flooring Direct went above and beyond to start distributing flooring with our own delivery service. Our own vans came on-site and Flooring Direct had faith in our own delivery services. We are now in complete control of our distribution services. This has also been reflected in our Flooring Direct reviews. Check out our Facebook page and review platforms to see for yourself.

Reviews on Flooring Direct

Now, we have worked to address the issues about the reviews of Flooring Direct. Throughout the pandemic and subsequent ‘backlash’, we have worked hard to take the feedback on board. Frustrations obviously ran high but our team were doing their best. Whilst obviously deliveries were slow, the product quality remained high. Quality control checks took a little longer as there was so much to do. But we hope that customers understood why these sometimes may have taken longer than expected. Flooring Direct staff would rather customers were happy. If you ever head over to Feefo and Flooring Direct, the product reviews were genuinely high-quality and they are a great read. The same can be said with TrustPilot.

So, all in all, our Flooring Direct product quality never waivered. If it did, replacements and refunds were accepted as quickly as possible. Hopefully, for those who left reviews, we’d love for you to return and experience Flooring Direct products again. This time, our service will be exemplary.

Get in touch with Flooring Direct about our reviews

If you do have an issue with our reviews, please get in contact. We have improved our services. The team at Flooring Direct go above and beyond to ensure you enjoy your experience. Learn more about our products and our team by reaching out to info@flooringdirect.co.uk.

Artificial grass is available from Flooring Direct here. Vinyl flooring is available from Flooring Direct here. Carpet is also available from Flooring Direct here. But you get the gist, just ask us any questions and we’ll be honest about when and where your product will arrive. One more thing, the product reviews of Flooring Direct products are always high.