Liven up the main rooms in your home with the addition of our splendid Elegance wood and tile effect vinyl flooring. The range of oak and stone finishes are impeccably suited to the busiest residing spaces in your house, its ease of maintenance makes it perfect for use as kitchen vinyl flooring. At 2.8mm thick and with a PVC backing to enhance comfort underfoot, this non-slip flooring can also be used as bathroom vinyl flooring.
It has exceptional sound insulation properties too, so you know you are gaining tranquil and comfy flooring for your home. A fashionable vinyl flooring that is robust, flexible and sold with a terrific wear guarantee. Elegance vinyl comes in numerous different designs. Order a free sample of your favourite today.
Vinyl floors are also one of the easiest types of flooring to self-install, and vinyl flooring can last over a very long time. Suitable for use with underfloor heating, this vinyl is in-penetrable for water. Therefore it can be used in bathrooms and Kitchens. Vinyl floors are also one of the easiest types of flooring to self-install, and can last over a very long time.
Delivery times have changed
For any orders over £100, delivery is free, while orders under £100 will be charged £16.95 for delivery. For any orders of accessories, we offer free delivery within 72 hours. For Laminate/Wood flooring, a delivery charge of £29 applies.
Current Delivery Times – We aim to despatch your goods within 3 working days and estimate delivery may currently take up to 10 working days.
Please accept our sincere apologies as our normal service levels have changed. We are experiencing extremely high volumes of orders and our warehouse; office & transport network is up to and exceeding its capacity.
We anticipate the majority of orders will be delivered within 3 working days of the order being placed. Please do not contact us to chase your order within the 3 working day timescale as we will be unable to provide an update for your order.
We apologise for any inconvenience these changes may cause, but all decisions are being made with the safety of our customers, colleagues & partners in mind.
Whilst we expect that small items and accessories to be delivered well within the estimated timescales we are experiencing more delays that normal. This is down to additional COVID related precautions, the increased demand for our goods this time of year along with the high volumes of freight moving through our transport network. With this in mind we would advise our customers to allow additional time between delivery and installation so that any delays which may occur will not lead to financial loss through cancellation of tradesman.
We will continue to send a dispatch email with tracking information once your order is shipped. If your order is being delivered by courier, you will receive a tracking link. We recommend that you check your tracking link each morning as this will update to show "Out For Delivery" on the morning it is loaded to a delivery vehicle. If your order is being delivered on our own transport we will contact you prior to arranging delivery.
To check for delivery of your order you should continue to track using the link provided in the email titled: "Your Flooring Order Is Due For Delivery". If you have not received your order after 10 working days we can look to chase up the courier on your behalf and try to provide an update but only at this point.
Due to the volumes of communication, we are currently receiving we have had to take the difficult decision to turn off our phone lines and live chat temporarily to ensure we are able to service all our customers.
We are still available via email for any contact however we would ask that customers do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response. We expect most customers to receive a response to their enquiry within 48 hours during busy periods.
We are working through messages from oldest to newest. Please do not email more than once before receiving a response from us as this will reset your position in our response queue and may delay our response.
Our customer service team are always on hand to assist you in any way possible. If you have a query surrounding our delivery processes, your order or the couriers we use, we respectfully ask for you to contact us directly rather than the couriers. We will be able to quickly inform you of any progression with your order.
Phone: 0333 1234 581 | Email: firstname.lastname@example.org
We are sure you will love your Flooring Direct product, but in the unlikely situation you wish to return your goods, we operate with a 30 day returns policy. You can usually expect your refund within 72 hours of the goods being received and inspected. However, refunds can take between 3-5 days to show in your account.
We request that any items are returned in the original packaging and are in the same condition as at the time of purchase. We are unable to accept a return of any items that have been cut or fitted, therefore we request that you inspect your products fully before you do so.
Returns are the customers responsibility to arrange, so we ask that you find a professional courier who will provide you with insurance for your return. We cannot accept, refund nor replace any damages sustained during this process.
It is important to note, at Flooring Direct, we provide free samples for 95% of our flooring products including carpet, laminate flooring, vinyl floors, luxury vinyl tiles, wooden flooring and artificial grass. Therefore, we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. In such situation, we will refund your goods but will not be accountable for the arrangement or costs of the return. We reserve the right to deduct any original postage costs incurred by ourselves before the refund is processed.
When returning your goods, please provide a letter detailing your name, order reference (return reference) and date, with a brief overview of why you are returning your product. This helps us process your return as efficiently as possible. Please email or phone our customer service team for the returns information you will need to send your order back to us. We will provide you with the returns address and a returns number to add to your parcel.
Payment & Security
Flooring Direct takes security seriously. We use industry-standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission.
Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.
We cannot be responsible for the privacy policies and practices of other websites. If you access partner or affiliate sites using links from our website, we recommend that you check their security policy when you visit. Wherever possible we've linked with sites that show the same commitment to security and also offer SSL encryption.
For maximum security, we ask you to choose a password to access your data on our site. Your password is unique and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.
We have a few options for you if you forget your password or you want to change it for any reason. Simply click the link at the top right of our homepage or for more help simply email us.
Please note that communications over the Internet are not secure unless they have been encrypted, never disclose sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.
Payment is accepted by Visa, MasterCard, Switch, Delta, Visa Debit, Visa Electron, Maestro. We do not accept cheques.
All payments will be processed via Sagepay unless otherwise stated.
Payments are processed at the time of order and will be deducted from your nominated payment account, if insufficient funds are available for the order to be processed your payment will be automatically declined.
We will not be liable for any additional card, bank processing fees or charges (such as refund charges or overdraft facilities or similar) incurred as a result of ordering any goods and services from us.