Create a contemporary feel in your home and a touch of luxury in your interior design with the dazzling Ultratex Vinyl flooring range. Complete with authentic wooden and stone texture, this is a great alternative to real wood or stone and gives you the amazing look without the time consuming maintenance! Using grey and neutral tones, you can inject a sullen yet refined flair into your home easily with this vinyl flooring.
This vinyl flooring is incredibly hard wearing and comes accompanied by a magnificent 7 year wear guarantee, ensuring you have confidence that bringing this into your home is a marvellous investment. Due to its incredible 4mm thickness, its 0.25mm wear layer, supported by a durable textile backing makes the vinyl ideal for placement from the bathroom to your bedrooms and other living areas of your home, this flooring is grime resistant and easy to clean permitting you to spend less time cleaning and more time adoring your home! Featuring a variety of widths, you can install this flooring into rooms of all shapes and sizes, providing you with the ability to reduce waste.
Order a free sample to get an idea of the look and feel of this vinyl flooring, you can order up to 6 free samples to your home, giving you the ability to choose your new floor from the comfort of your own home. When you have made your choice you can order online or by calling one of our friendly sales staff.
Delivery Standards and Processes
For any orders over £100, delivery is free, while orders under £100 will be charged £16.95 for delivery. For any orders of accessories, we offer free and fast delivery within 48 hours. For Laminate/Wood flooring, a delivery charge of £29 applies.
We operate under a 24 hour dispatch period, during which your order should be processed and sent out for delivery as soon as 3 working days after the order has been processed. All up to 5 days during busy periods. *Please note, this excludes orders placed in offshore locations and the Scottish Highlands which may take up to 7 days for delivery.*
All flooring products, accessories and underlay are shipped from alternative site locations which could result in parts of you order arriving separately. We ask that you are mindful of this when placing/receiving your order.
Our customer service team are always on hand to assist you in any way possible. If you have a query surrounding our delivery processes, your order or the couriers we use, we respectfully ask for you to contact us directly rather than the couriers. We will be able to quickly inform you of any progression with your order.
Phone: 0333 1234 581 | Email: firstname.lastname@example.org
We are sure you will love your Flooring Direct product, but in the unlikely situation you wish to return your goods, we operate with a 30 day returns policy. You can usually expect your refund within 72 hours of the goods being received and inspected. However, refunds can take between 3-5 days to show in your account.
We request that any items are returned in the original packaging and are in the same condition as at the time of purchase. We are unable to accept a return of any items that have been cut or fitted, therefore we request that you inspect your products fully before you do so.
Returns are the customers responsibility to arrange, so we ask that you find a professional courier who will provide you with insurance for your return. We cannot accept, refund nor replace any damages sustained during this process.
It is important to note, at Flooring Direct, we provide free samples for 95% of our flooring products including carpet, laminate flooring, vinyl floors, luxury vinyl tiles, wooden flooring and artificial grass. Therefore, we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. In such situation, we will refund your goods but will not be accountable for the arrangement or costs of the return. We reserve the right to deduct any original postage costs incurred by ourselves before the refund is processed.
When returning your goods, please provide a letter detailing your name, order reference (return reference) and date, with a brief overview of why you are returning your product. This helps us process your return as efficiently as possible. Please email or phone our customer service team for the returns information you will need to send your order back to us. We will provide you with the returns address and a returns number to add to your parcel.
Payment & Security
Flooring Direct takes security seriously. We use industry-standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission.
Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.
We cannot be responsible for the privacy policies and practices of other websites. If you access partner or affiliate sites using links from our website, we recommend that you check their security policy when you visit. Wherever possible we've linked with sites that show the same commitment to security and also offer SSL encryption.
For maximum security, we ask you to choose a password to access your data on our site. Your password is unique and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.
We have a few options for you if you forget your password or you want to change it for any reason. Simply click the link at the top right of our homepage or for more help simply email us.
Please note that communications over the Internet are not secure unless they have been encrypted, never disclose sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.
Payment is accepted by Visa, MasterCard, Switch, Delta, Visa Debit, Visa Electron, Maestro. We do not accept cheques.
All payments will be processed via Sagepay unless otherwise stated.
Payments are processed at the time of order and will be deducted from your nominated payment account, if insufficient funds are available for the order to be processed your payment will be automatically declined.
We will not be liable for any additional card, bank processing fees or charges (such as refund charges or overdraft facilities or similar) incurred as a result of ordering any goods and services from us.