Sisal carpet is an excellent choice for stairs, as the coarse fibre allows the friction to form a firm grip. Practical and durable, sisal offers plenty of exciting choices to create a great new look for your living space. Its natural fibres readily take on vegetable dyes, offering beautiful colour blends or solid tones to suit your decorating scheme. Dare to be different and this hard wearing choice will reward you with its anti-static qualities and low maintenance.
Order a sample today and see the quality for yourself.
Delivery Standards and Processes
Delivery times will be longer during social distancing guidelines. Please allow for up to two weeks from the time of dispatch.
Please do read these instructions and details carefully before you complete your order. If you have any doubt, we advise that you ring 0333 1234 581 and speak with one of our customer service advisors. Currently, due to the circumstances occurring around the world at the moment, couriers may leave a delivery at your door. Please do contact us before your delivery and we will be happy to advise you on your delivery situation.
For any orders of flooring accessories, please note that we do offer free and fast delivery. We operate under a 24 hour despatch period in where your order should be sent out the next working day, however please allow for up to 3 working days for delivery.
Orders on all items placed which are greater than £100 also receive free delivery. *Please note this does exclude order placed in the Highlands and also any orders which involve Laminate Flooring. An additional charge may occur. Excludes offshore locations & the Scottish Highlands where a surcharge may apply. Please contact us for a quote.
If your order is placed and the amount is under £100 then you will be charged a delivery fee of £16.95. *Excluding Accessories.
Flooring Direct does operate a 24-hour dispatch period (3-7 days for offshore postcodes). Please allow for longer during social distancing guidelines.
*Please be aware that our flooring products, accessories and underlay are all shipped from alternative site locations, which could result in different parts of your order arriving separately.*
Getting in contact with our customer service team is easy and they are always on hand to assist you in any way possible. If you have a query over a delivery, order or the couriers we use then please do get in contact with us and not with the courier directly. Our team will be able to inform you of any developments with your order.
We want you to be completely happy with your purchase from Flooring Direct, therefore, we operate a 30 day returns policy.
All we ask is that you return the item back to us in the original packaging and the products are in the same condition at the time of purchase.
We cannot accept any cut or fitted products so please fully inspect your goods before any fitting takes place or fitters are booked.
Any returns are your responsibility to get back to us so please instruct a professional courier who will provide you with insurance for the return as we cannot accept, refund or replace any damaged items back into our warehouse.
If you are not happy with the quality of colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples, so we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. We will still accept your order to be returned to us for a refund but will not be responsible for the arrangement nor will we cover any costs of the return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.
To assist us in processing your return and efficiently as possible please provide a covering letter with your return detailing your name, order reference (return reference) and date, with a brief explanation of the reason for your return.
Please email us for the return address where we will provide you with our returns address and a return number to add to your parcel.
Returns will be received and inspected so refunds can usually be expected within 72 hours of the receipt of the return.
Payment & Security
Flooring Direct takes security seriously. We use industry-standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission.
Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.
We cannot be responsible for the privacy policies and practices of other websites. If you access partner or affiliate sites using links from our website, we recommend that you check their security policy when you visit. Wherever possible we've linked with sites that show the same commitment to security and also offer SSL encryption.
For maximum security, we ask you to choose a password to access your data on our site. Your password is unique and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.
We have a few options for you if you forget your password or you want to change it for any reason. Simply click the link at the top right of our homepage or for more help simply email us.
Please note that communications over the Internet are not secure unless they have been encrypted, never disclose sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.
Payment is accepted by Visa, MasterCard, Switch, Delta, Visa Debit, Visa Electron, Maestro. We do not accept cheques.
All payments will be processed via Sagepay unless otherwise stated.
Payments are processed at the time of order and will be deducted from your nominated payment account, if insufficient funds are available for the order to be processed your payment will be automatically declined.
We will not be liable for any additional card, bank processing fees or charges (such as refund charges or overdraft facilities or similar) incurred as a result of ordering any goods and services from us.